AI tools · Ecommerce support
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One inbox for every marketplace message
eDesk pulls email, chat, and social messages from your stores and marketplaces into one workspace with order details beside each ticket.
A 14-day trial needs no card to start. Essential is $39 per agent a month when billed annually.
Answer shoppers faster, wherever they buy.
Bring customer messages and order details into one inbox, with AI to handle routine questions and help your team reply.
What you can do
AI Agent ships on every plan
You do not buy a separate AI SKU. You pay $0.99 only when the agent actually resolves a ticket.
Annual billing lowers the seat price
Essential is $39 per agent on yearly billing versus $49 month to month on the public pricing grid.
Safe mode protects live support during trial
Messages are not stored or sent until you disable safe mode, so you can wire up channels without surprising customers.
Add-ons stay optional
AI Assist, Translate, and Feedback are separate line items if you want drafting help, multilingual replies, or review requests.
How it works
- 01
Connect the stores you sell on
Essential includes one marketplace or store connection. Growth and Professional raise that cap to five or ten.
- 02
Reply with order context visible
Customer records and delivery status sit next to the message so agents are not switching tabs for tracking numbers.
- 03
Let AI Agent handle repeatable tickets
When the agent sends a useful reply or completes an action, eDesk charges one outcome fee on top of the seat price.
Who it’s for
eDesk suits an ecommerce seller juggling Amazon, Shopify, eBay, or similar channels from separate inboxes. It fits teams that want order and shipment context inside the ticket, and sellers willing to pay per agent plus a small fee when AI Agent resolves a case. It is not a general retail POS; it is support software for online sales.
Choose a helpdesk plan
eDesk prices per agent on Essential, Growth, and Professional. AI Agent is included on every plan, with a separate per-outcome fee when it resolves a ticket.
14-day trial
$0
USD
Try the full feature set in safe mode before you send live replies.
- 14 days
- No credit card to start
- Connect channels during the trial
You choose a paid plan to keep replying after the trial.
Essential
$39/agent/month
USD
Per agent when billed annually. The page also shows $49 per agent on monthly billing.
One store or marketplace and a centralized inbox.
- 1 connected store or marketplace
- Email, live chat, and social messaging
- Rule-based automations
Growth
$89/agent/month
USD
Per agent when billed annually. Monthly billing shows $115 per agent.
More channels and reporting for a growing support team.
- 5 connected stores or marketplaces
- Performance reporting and CSAT surveys
- Data migration support
Professional
$119/agent/month
USD
Per agent when billed annually. Monthly billing shows $149 per agent.
Higher channel limits plus assisted onboarding.
- 10 connected stores or marketplaces
- Assisted onboarding and training
- 2 free read-only users
Enterprise
Custom
USD
Unlimited channels, multi-brand workflows, and a dedicated account manager.
- Unlimited stores or marketplaces
- Dedicated account manager
- Tailored onboarding
AI Agent outcomes
Each plan includes AI Agent. eDesk charges $0.99 when the agent sends a reply or completes an action on a ticket.
- You are not charged when the agent does not resolve the ticket.
- Optional add-ons include AI Assist, Translate, and Feedback at separate per-agent or per-account rates.
- During the trial, safe mode prevents storing or sending messages until you turn it off.
Match the annual or monthly toggle on eDesk to the per-agent rate you expect.
Questions
What is eDesk?
eDesk is a helpdesk for ecommerce sellers. It centralizes messages from marketplaces and webstores, shows order data in the ticket, and includes AI Agent on every plan. Agents work in a shared inbox with automations and reporting on higher tiers.
How does the free trial work?
The trial lasts 14 days and starts without a credit card. You get the broadest plan features during the trial. eDesk runs in safe mode at first, which means messages are not stored or sent until you turn safe mode off.
What do the plans cost?
Essential is $39 per agent per month on annual billing, or $49 on monthly billing. Growth is $89 or $115. Professional is $119 or $149. Enterprise is custom. Each price is per agent, not per company.
What is an AI Agent outcome?
An outcome is a resolved ticket where AI Agent either replies to the customer or takes an action such as updating a return. eDesk charges $0.99 once per ticket in that case. If the agent does nothing useful, there is no outcome charge.
How many stores can I connect?
Essential includes one online store or marketplace. Growth includes five. Professional includes ten. Enterprise lists unlimited channels. Match the plan to how many storefronts you actually support.
Can I change agent count later?
Yes. eDesk says you can add or remove agents by contacting support or your account manager. Confirm how mid-cycle seat changes are invoiced before you scale for a busy season.
Is eDesk only for large brands?
Essential is aimed at small teams on one channel. Larger catalogs and multi-brand setups move toward Professional or Enterprise with more connections and onboarding help.
Wire up one store in the trial
Connect a channel, review a week of tickets with order context, then pick Essential or Growth by agent count.
14-day trial. Essential is $39 per agent on annual billing.